Help Center
1. How does it work?
2. Do I need to register or create an account?
3. How do I start?
4. How do I make payment?
Making a Booking
5. How do I book for a tour or activity?
6. I don't have or own a credit card. How do I book?
7. Is my payment secure? How can I tell?
8. When will I receive my confirmation email and Voucher?
9. Do I need to print the Voucher?
10. Where do I exchange or redeem the Voucher?
11. Can I book for more than one tour or activity in a single transaction?
12. What days do the tours operate?
13. How can I select my tour departure time?
14. What are the available languages for each tour?
15. How do I select my desired tour language?
16. The tour is avaiable in several languages. But there is no "Tour Language" option in the check-out page
17. What are the differences between "Guided Language" and "Audio Language"?
18. I can't find the information I need. What do I do?
19. Do I need to contact the local supplier to reconfirm my tour?
20. I lost my Voucher and my confirmation email. What do I do?
21. I need more information about the Bhutan Visa Application
22. Can I cancel or exchange a booking?
23. How do I cancel a booking?
24. Can I amend my booking?
25. What if my tour or activity is cancelled by the tour operator or service provider?
26. How can I be refunded?
Getting Started
1. How does it work?
TravelCart is a pure online travel booking platform for tours and activities. We list the tours and activities here on our website for you to book or purchase your desired tour or activity before you travel. You can select from our ever-growing inventory of tours and activities and pay securely on our site. You will then receive a confirmation email immediately for most tours and a Voucher which you will redeem for your tour or activity. It's that simple!
2. Do I need to register or create an account?
No. You do not need to register or create an account to book for our tours and activities.
3. How do I start?
A good Internet connection, your computer device, smartphone, or tablet. You can start by browsing through our destinations to be inspired or you can search for a place of destination of you already have a place in mind.
4. How do I make payment?
You may make payments using your credit card Visa or Mastercard, or PayPal through our secure SSL-encrypted site.
Making a Booking
5. How do I book for a tour or activity?
You can book in four easy steps! On every product page, you will see a box on the right asking for some brief details (the date you want to take the tour, the number of adults and children) and a “Confirm Availability” button.
1. Enter your desired date of travel and the number of travelers.
2. Click the “Confirm Availability” button.
3. Some tours and activities operate at different times. Select your preferred time.
4. Review your order. Make sure you double-check the number of travelers and the date and time of departure. You can continue shopping or proceed with the check-out by entering your contact detail, traveler information, and payment details. After you have reviewed your order and details, click “Pay Now” (Please ensure that you have read and agreed with our policy and terms before making a booking).
5. You will receive a confirmation email for your booking. Once your booking is confirmed, you will receive a Voucher through email which may take from a few minutes up to a few hours. In some cases, tours and activities are on request, subject to availability and require minimum travelers. For such tours and activities, you will receive the Voucher within 72 hours, unless stated otherwise.
6. Print your voucher and present it to our local operator/guide/driver (or as specified in the Voucher) to claim your tour or transfer. Please note that your Voucher may contain special instructions on how to claim the service and other details about your tours or activities.
6. I don't have or own a credit card. How do I book?
Currently, our system accepts Visa, Mastercard and PayPal. Of course, we will be offering more options very soon. In instances when you use a credit card with an account name different from the lead traveler, you may need to provide a copy of the card, cardholder’s ID and authorization letter upon request from us.
7. Is my payment secure? How can I tell?
Our booking system comes with SSL (Secure Sockets Layer) feature provided by our software provider, which encrypts your personal information such as your password, address and telephone number. Your credit card is available only to you and the credit card companies. (Refer to the search bar on top of your browser on our check-out page and you will see https:// - this means that the website is using SSL to encrypt data and authenticate the website).
8. When will I receive my confirmation email and Voucher?
For most tours and activities, a confirmation email will be sent to you immediately, after your booking. Your Voucher which will be used to redeem your tour or activity will be sent to your email. This may take from a few minutes to a few hours, no later than 48 hours from the date of purchase. With exceptions to some tours, it might take up to a few days for your Voucher to be sent to you:
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Requiring a minimum number of travelers to operate
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Requiring confirmation of validity from hotels
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Requiring confirmation form local supplier
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Requiring further traveler information mainly for Visa purposes (if applicable)
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When a traveler did not provide sufficient information as required
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Any other operational factors
You will receive a confirmation and a Voucher in two separate emails. Kindly keep and/or print for your future reference.
9. Do I need to print the Voucher?
This highly depends on the tour or activity as different conditions may apply. Please refer to “Voucher Information” in the product page.
Paper Voucher: You will need to print the Voucher to redeem for the tour or activity. Without a printed Voucher, you may not be able to participate in the tour.
E-Voucher: This is a paperless Voucher. You may show your Voucher through your phones or tablets or any other devices.
10. Where do I exchange or redeem my Voucher?
Please follow the important information indicated on your voucher. Depending on the tour or activity, you may be required to exchange your Voucher:
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At the designated meeting or departure point
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During your pick-up at your hotel by your driver-guide
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At the local operator or agency's office
If you did not receive any details regarding you Voucher redemption, please contact us at least 48 hours before your tour date.
Usually, the local provider will require you to redeem this voucher and show a valid photo ID for verification. Kindly ensure that you have these documents with you when you redeem your tour.
11. Can I book more for than one tour activity in a single transaction?
Yes definitely! You can add tours and activities by clicking on the "Continue Shopping" button in the check-out page. You will receive a separate confirmation and Voucher for each tour.
My Tour/Activity
FAQs
12. What days do the tours operate?
The days of operation of every tour and activity can be found in the “Details” section, on the product page. In some cases, schedule of departures for the same tour may change depending on the season. You can also navigate through our Calendar at the top right-hand corner of the product page for a visual indication of the availability days.
13. How can I select my tour departure time?
The days of operation of every tour and activity can be found in the “Details” section, on the product page. In some cases, schedule of departures for the same tour may change depending on the season. You can also navigate through our Calendar at the top right-hand corner of the product page for a visual indication of the availability days.
14. What are the languages available for each tour?
All tours and activities are conducted in English by default. Some tours or activities offer availability in different languages. Please check the “Additional Information” section on the product page. Please note that some languages are only available on certain departure days.
15. How do I select my desired tour language?
You will select your desired tour language in the check-out page.
16. The tour is available in several languages. But there is no "Tour Language" option in the check-out page
In most cases, these means that all languages are available and mainly refers to Audio Language. Subject to availabilit and first come first serve basis.
17. What are the differences between "Guided Language" and "Audio Language"?
Guided Language – tour conducted in languages other than English. This means that your host/guide will speak and conduct the tour in another language(s) (bilingual/trilingual/multilingual)
Audio Language – this refers to your audio guide language, for audio guided tours, activities with commentaries, and live-guided tour with individual headsets.
18. I can't find the information I need. What do I do?
There is a contact link in every product page. Contact us! We will be ready to assist you.
19. Do I need to contact the local supplier to confirm my tour?
Yes but not all of them. Some local operators or service providers may require to contact them in email or call them via their hotline to reconfirm your tour between 24 and 48 hours or more before your date of tour. Information on this is available in the product page at the "Details' section as well as your Voucher. Please read and understand all details in the Voucher and your confirmation email carefuly.
20. I lost my Voucher and my confirmation email. What do I do?
Please contact us via email along with the product name, your full name, and date of tour and we will resend the Voucher immediately. We advise you to be well-prepared and ensure that you have your Voucher ready in weeks advance before your tour date. We also strongly recommend that you provide an active email address of all the travelers in your travel party.
21. I need more information about the Bhutan Visa Application
Basically, all travelers entering Bhutan require a travel visa that can only be applied through a licensed tour operator in Bhutan. The local operator that supplies the tour will apply for your visa on your behalf. To apply, you must have (i) confirmed flight itinerary (ii) paid your selected tour in full (iii) provided your personal details as per requirement (iv) submitted your scanned passport to the local operator.
Once you have made your booking with us, your Bhutan local operator will contact you through the email address that you have provided during your booking. Your local operator will advise you regarding your visa application and request for your details and your passport. Please have your scanned passport ready so that your application can be processed in a timely manner. It will usually take from a few days up to a week for the approval of your visa. TravelCart is always here to assist should you need any help. We are also in close contact with the local operators and we will ensure that you receive your visa promptly. Please contact us if you need assistance.
Cancellation & Amendments
22. Can I cancel or exchange a booking?
In general confirmed and purchase tours follow a strict non-refundable and non-exchangeable policy. In events where you need to cancel your bookings, you will not be refunded. However, different policies apply on different products. The cancellation policy will be indicated in the product page under the “Cancellation” section. Tickets to museums, attractions, hop-on hop-off passes, transfers, theatres and other admission tickets are non-refundable once purchased.
23. How do I cancel a booking?
Please contact us via email to cancel your booking. Include your full contact details, tour name, and date of tour. Your cancellation must be followed by a confirmation from us, via email. All cancellations must be made in writing by the lead traveler.
24. Can I amend my booking?
You may be able to amend your booking (email to support@travelcart.asia) no later than 4 days before your tour date:
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Change of date or time
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Change of traveler names and information or removing a traveler
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Change of hotel address or pick-up locations
If you are removing travelers/participants, or changing the date or time of your tour, or your pick-up location, we will need to contact the local supplier to confirm that they can accommodate the change. However, please note that such changes are at the discretion of the local operator and cannot be guaranteed. We will do our best with our local suppliers and operators to fulfill your request. For any last minute changes or less than 4 days prior to your tour date, we advise you to contact the local operator directly for faster correspondence. Contact information will be provided in your Voucher. Your tour operator's contact information will be provided.
Any non-standard refund or cancellation policies from the tour operator are stated on the product page.